Refund Policy

Effective Date
This Refund Policy applies to all purchases made through the Mini Moon website and related services.

1. Digital Products

Mini Moon provides digital products and services, including online courses, downloadable resources, AI tools, community access, and personalised astrology-based birth chart interpretations. As these products are delivered digitally and, in many cases, made available immediately after purchase, special refund rules apply.

2. General Refund Policy

Unless required by applicable law, all purchases are final. We generally do not offer refunds, exchanges, or cancellations once a purchase has been completed and access to the digital product or service has been granted.

3. Personalised Products

Personalised birth chart interpretations and any other customised products are created specifically for an individual customer. Once work has commenced or the personalised product has been delivered, no refund can be provided except where required by applicable law.

4. Immediate Access to Digital Content

Where permitted by law, by purchasing a digital product that is made available immediately, you expressly request immediate performance of the contract and acknowledge that you may lose any statutory withdrawal or cancellation rights that would otherwise apply once access to the digital content begins.

5. Technical Issues

If you experience any technical difficulties accessing your purchase, please contact our support team. We will make every reasonable effort to resolve access issues, replace corrupted files, or restore access where appropriate. Technical support is not considered a refund.

6. Consumer Rights

Nothing in this Refund Policy limits, excludes, or replaces any mandatory consumer rights that cannot legally be excluded under the laws applicable to your purchase. Where local consumer protection laws provide rights that cannot be waived, those rights continue to apply.

7. Contact

For refund enquiries relating to billing errors, duplicate charges, or technical access issues, please contact:

support@minimoonparenting.com

We aim to respond within 1–2 business days.

By completing a purchase through Mini Moon, you acknowledge that you have read and understood this Refund Policy together with our Terms & Conditions and Privacy Policy.